The principle
We don't sell data. We don't share personal answers. We don't use your information for marketing without your explicit consent.
What we collect
Your questionnaire answers (only those used to calculate your result), and your purchase data if you buy a Full Map, Proa Nova doesn't store this: it's processed and retained by Lemon Squeezy, our payment provider, under its own obligations as Merchant of Record.
If you leave your email to receive the Full Map, we ask for two separate consents. The first is required for the service: we use your email to send you your result, resend it if needed, and give you support related to your purchase. The second is optional, for marketing: if you check the box, we send you information about new products; if you don't, you won't receive any campaign.
If you leave feedback about your result, the team may review it to improve the product's accuracy, only with your explicit consent.
What we don't collect
Sensitive data such as religion, sexual orientation or political affiliation. Real-time location. Browsing history outside Proa Nova. Detailed health information. Proa Nova is designed for adults: we don't intentionally seek or collect data from minors.
How long we keep your data
Questionnaire answers and the email you leave to receive your result are kept for 180 days from submission; after that they're automatically deleted from our database. Behavioral analytics data (which pages you visit, where in the questionnaire you drop off) is kept for up to 12 months, per our analytics tool's current plan. If you request deletion before these periods end, we apply it immediately.
Where your data is processed
Proa Nova operates from Colombia. The providers we use to run the product (database, analytics, payments, email delivery) may process your information outside your country of residence, including outside the European Union. If you reside in the EU, we apply the corresponding safeguards for that transfer.
Compliance
Proa Nova complies with the GDPR (Europe), the CCPA (California), and the data protection regulations in force in your jurisdiction, including Colombia's Law 1581 of 2012. Any change to this policy is announced explicitly.
Your rights and contact
You can request access, correction or deletion of your data at any time by writing to support@proanova.com. We respond within a maximum of 15 business days. If you're not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country (in Colombia, with the Superintendencia de Industria y Comercio, SIC), once you've exhausted the consultation or claim process directly with us.